Cancellations and Returns
If you cancel your order before dispatch we would require confirmation in writing, this could be by email, fax or by letter in the post, and you will then receive a full refund within 30 days. A reliance on telephone conversation is not sufficient.
Under the Consumer protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 7 days of receipt of your goods, without giving a reason. The customer has the right to return the goods themselves or requests us to arrange a collection.
If the goods are not faulty you need to confirm this in writing stating the reason for return, we will arrange an uplift and a refund will given minus the cost of the return within thirty days. Please note that the courier will charge the full freight charge which could be more that £80 per appliance.
If the goods are faulty, we would need the manufactures engineer to deem the appliance faulty. The customer can allow a repair to go ahead or if an exchange is required this could be done directly through the manufacturer. If the manufacturer cannot exchange, then we will organise an exchange.
If the customer does not want an exchange we will offer an alternative product at a similar price or if that is unacceptable a full refund will given within 30 days. However, an engineer visit is still required to confirm a fault and we would need a copy of the engineers report.
If the appliance arrives damaged, if the extent of damage is acceptable by the customer, damage allowance will be offered. This would depend on what the suppliers are willing to give; it would either be a set amount or percentage of the value of the good. Please confirm the damage in writing by email, fax or a letter. A telephone conversation is not sufficient.
If the appliance arrives damaged and is unacceptable by the customer an exchange will be organised. Again please confirm the damage in writing by email, fax or a letter. A telephone conversation is not sufficient.